Star Trek Online Executive Producer Craig "Zinc" Zinkievich returns with another State of the Game letter, bringing us up to (warp) speed on Star Trek Online.

The first topic addressed in this latest State of the Game letter is that of support. Craig discusses the challenges of trying to support such a large community, and the efforts they're making to tackle those challenges. Some of these efforts include: additional moderation of the official Star Trek Online forums, staffing up on Customer Support personnel to deal with support tickets quicker, and improvements to their hardware configurations in order to improve server capacity and lower queue times.